Privacy policy
This policy explains how Easy E-Commerce Inc. ("Nexus Fulfill", "we", "us") collects, uses, stores, protects, shares and deletes information when you visit nexusfulfill.com or use the Nexus Fulfill app. Nexus Fulfill is software that online sellers ("sellers") use to manage and ship their orders. The people who buy from those sellers are "buyers".
Our two roles
- For sellers' accounts (the people who sign up and use the app), we decide how account information is used, as described below.
- For buyer information in sellers' orders, we act on the seller's behalf and process it only to provide the service to that seller. Buyers with questions about an order should contact the seller they bought from. We will help sellers respond to requests from their buyers.
Information we collect
From sellers and their team members
- Name, work email address and password (stored only as a one-way hash)
- Company name, ship-from addresses, and settings such as printers and packaging
- Records of sign-ins and actions in the app, used for security and support
From the sales channels and carriers a seller connects
- Access tokens that let us act on the seller's behalf. We never receive the seller's marketplace or carrier password.
- Order information: order numbers, items, quantities, prices and the shipping service requested
- Buyer shipping information: name, delivery address and, where provided, phone number
- Product and inventory information, such as SKUs and stock levels
- Shipping rates, labels, tracking numbers and delivery status from carriers
From visitors to our website
Our website does not use advertising or analytics cookies. Our hosting and security providers process standard technical information, such as IP addresses, to deliver the site and protect it from attacks. If you email us, we keep your message to reply to you.
How we use information
- To provide the service: import orders, compare rates, buy and print labels and packing slips, update inventory, and send shipment and tracking information back to the seller's sales channels
- To secure the service: authenticate users, enforce permissions, detect and investigate misuse
- To support sellers and communicate about their account, including billing and service notices
- To meet legal obligations
Buyer information is used only to fulfill and ship that seller's orders. We do not use it for marketing, we do not contact buyers, we do not sell it, and we do not combine or analyze buyer information across different sellers.
How we share information
We do not sell personal information. We share it only as follows:
- Carriers the seller chooses. To create a label, we send the selected carrier (such as UPS, USPS, FedEx or DHL) only what that shipment needs: recipient name, delivery address, phone number where the carrier requires it, and package details. It is sent directly to the carrier's API over an encrypted connection, using the seller's own carrier account.
- The seller's own sales channels. We send shipment confirmations and tracking numbers back to the marketplace or store the order came from.
- Service providers that host and run Nexus Fulfill for us, under contracts that require them to protect the data and use it only to provide their service: cloud hosting (Render), database hosting (Neon), file storage (Cloudflare) and transactional email (Resend).
- Legal reasons, when required by law, or to protect the rights and safety of our users or the public.
How we store and protect information
- Data is stored with our service providers in the United States.
- All connections use HTTPS. Databases and backups are encrypted at rest with AES-256, and access tokens are additionally encrypted by our application with AES-256-GCM.
- Every user has an individual login and a role that limits what they can see and do. Staff access to production systems requires two-factor authentication.
- See our security page for more detail.
How long we keep information and how we delete it
| Information | Retention |
|---|---|
| Buyer name, address and phone number received from Amazon (Amazon integration coming soon) | Deleted no later than 30 days after the order is delivered, unless a law requires us to keep it longer, and then only for the purpose of that law |
| Buyer information from other sales channels | Kept while the seller's account is active so the seller can view, reprint and support past orders; deleted within 30 days of account closure, or sooner at the seller's request |
| Store and carrier access tokens | Deleted immediately when the seller disconnects the store or carrier |
| Seller account information | Kept while the account is active; deleted within 30 days of account closure, except billing records we must keep by law |
| Security logs | Kept for 12 months. Logs do not contain buyer names or addresses. |
| Backups | Encrypted and kept for a limited period, then deleted automatically |
Deleted data is permanently removed from our systems and cannot be recovered.
Your choices and rights
Sellers can view and update their account information in the app, disconnect any store or carrier at any time, and ask us to export or delete their data. Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, and to not be discriminated against for using them. To make a request, email [email protected]. We respond within 30 days. Buyers should first contact the seller they purchased from; if you contact us, we will forward your request to that seller and help them fulfill it.
Children
Nexus Fulfill is a business service and is not directed to children under 16. We do not knowingly collect information from children.
Security incidents
If we discover a security incident affecting personal information, we will investigate, contain it, and notify affected sellers, the marketplace that provided the data where required, and regulators where the law requires.
Changes to this policy
If we make material changes, we will update the effective date above and notify sellers by email or in the app before the change takes effect.
Contact
Easy E-Commerce Inc.
18 Israel Zupnick Drive, Unit 109, Monroe, NY 10950
Privacy and security: [email protected]
General: [email protected], 347-977-7975